COVID19 Help

We know life can at times be challenging and it’s important to be able to speak with people who can help through these situations. If you are having financial difficulty and need to get in touch with the right people from your lender, please find the best contact details below.

LenderCustomer SupportWeb Link - COVID19 SupportWeb Link - Financial HardshipBusiness Support
AMP1300 130 191COVID-19Financial Hardship130 30 30
ANZ1800 252 845

1800 351 548 (COVID)
COVID-19Financial Hardship1800 252 845
Auswide Bank1300 077 969COVID-19Financial Hardship1800 079 866
Bank of Queensland1300 557 272COVID-19Financial Hardship1800 079 866
Bankwest1300 134 107COVID-19Financial Hardship137 000
Better Choice1300 334 336Financial Hardship
Bluestone132 583COVID-19Financial Hardship
Capital Finance1300 300 309COVID-19
Citibank1800 722 879COVID-19Financial Hardship1800 722 879
Commonwealth Bank1300 720 814COVID-19Financial Hardship13 26 07
First Mac131 220 (option 3)
Heritage Bank131 422 (24/7 hotline)COVID-19Financial Hardship
ING1300 349 166COVID-19Financial Hardship133 464
La Trobe Financial138 010Financial Hardship
Latitude Financial Services1800 220 718COVID-19Financial Hardship
Macquarie Bank1300 363 330COVID-19Financial Hardship1800 620 673
ME Bank131 563COVID-19Financial Hardship
NAB1800 701 599

132 265 (home loan)
COVID-19 - Personal

COVID-19 - Business
Financial Hardship131 012
Newcastle Permanent131 987COVID-19Financial Hardship
Pepper Money1800 356 383COVID-19Financial Hardship
Resimac1300 793 741COVID-19Financial Hardship
St George Bank1800 629 795COVID-19Financial Hardship1800 629 795
Suncorp Bank1800 225 223COVID-19Financial Hardship1800 225 223
Teachers Mutual Bank131 221

1800 862 265 (COVID)
COVID-19Financial Hardship
Virgin Money1800 701 997COVID-19Financial Hardship
Westpac1800 067 497

132 032 (Personal)
COVID-19Financial Hardship1800 067 497

132 142
Other ResourcesCustomer SupportWeb Link - COVID19 SupportWeb Link - Financial Hardship
National Debt Hotline1800 007 007
Moneysmart131 450 (interpreter service)

1800 555 660 (hearing impaired)
COVID-19Moneysmart Website
Lifeline131 114

0477 131 114 (text: 1800 - 0000 AEST
Lifeline Website
Beyond Blue1300 224 636Beyond Blue Website
Department of Health – Health Alerts1800 020 080COVID-19
Australia Government – Essential Information (COVID-19)Australia Government Website – Essential Information (COVID-19)
Australia Government – Support for Businesses1800 020 008COVID-19Australia Government Website – Support for Businesses
Australia Banking Association13 28 46Australian Banking Association Website